"The polka dots are completely mismatched around top, middle and bottom of the dress. The dots are misaligned, droop far too low on the left side and it's only accentuated by the black trim."Browsing a doll forum today I came across the above comment by a very disappointed collector who had received doll dress in a giftset for which he paid $225.
He rightly believes that the dress should have been "impeccably" made for that price. I get the feeling he hasn't been around that long because of this expectation but he is, nevertheless, correct.
The dress in question is seen above.
Royal Treatment Véronique Perrin™ Dressed Doll Gift Set The Fashion Royalty® Collection 2015 Online Event Exclusive Limited Edition Size: TBA (Edition Size Based on Orders Received) Estimated Ship Date: Approximately Fall 2015
The set came with this dress as well:
Apparently the belt was made too small because many collectors are having difficulty fitting it onto the doll.
All of it:
Blogger "Desperately Seeking Dolls" states:
"I believe IT missed an opportunity here. It wouldn't have been a major cost to include another pair of shoes, some hose, better jewelry (including a pin for the coat), and a hat. That would've tipped the scale. I believe the Royal Treatment is a lovely doll, but they overcharged for a gift set that wasn't executed well. It's left a bad taste in the mouths of their loyal collectors."
But that's not the point of this post.
My question is what is a proper return policy? If the manufacturer cannot provide a properly made item, should you get your money back? Can they tell you that all the polka dot dresses are made that way and there are no replacements and no refunds? Should they give you a token credit to use towards a future product?
This was a direct from Integrity Toys item not available through dealers although some dealers have some for sale. The issue a collector could face if this were a dealer product would be that the dealer could get annoyed. We don't want to mess with our dealers, do we?
So are we between a rock and a hard place or is there another way to demand appropriate quality for money spent?